Typically all organisations are organised around functions. This was a theory postulated by Mr. Taylor early in the 20th century. He said that people perform really well if given one kind of a task, and that is how the functional setup in organisation came into being. This structure focussed on specialisation.
But organisations now require multiskilled people rather than specialists who do only one kind of a job. Customers have become more and more demanding, and want customised solutions, whether in manufacturing or service industry.
CHR Global through its vast experience in handling client’s issues over the past decade came up with a theory of “Process Based Organisations”.
Here the organisations are organised around processes and not functions. These processes are customer centric, external or internal. You have executives from all functions coming together in a process team to deliver value for customers. The model not only enables faster communication within the team, but also enables the team to resolve issues faster.
CHR Global named this product 4e Process™ because once implemented, the clients get exponential impact on four Business Areas, namely:
Enhanced Customer Satisfaction
Reduced Process Times
Reduced Process Time Variations
Reduced Costs
CHR Global has implemented 4e Process™ at many manufacturing and service companies over the past few years, and have implemented it successfully.